Return Policy and Warranty
Right of Cancellation
Consumers have the right to cancel the purchase contract with 14 days withouw giving any reason. The cancellation period is 14 days from the day on which you or a third party named by you, who is not the carrier, took possession of the last item.
To exercise your right of cancellation, you must contact us by means of a clear declaration (e.g. e-mail or a letter sent by post) of your decision to cancel this contract. You can use the cancellation form for this purpose, but it is not mandatory.
E-mail: info@diagmarket.eu
Consumers do not have the right to withdraw from the contract in particular in the case of contracts:
- for the supply of goods which have been adapted to the consumer's wishes or for his/her own person,
- the supply of an audio or visual recording or a computer program if the original packaging has been damaged,
- in the case of contracts for the supply of digital content, if it has not been supplied on a tangible medium.
In the event that the consumer withdraws from the contract, we shall refund all funds received from the consumer including shipping within 14 days of the delivery of the withdrawal from the purchase contract.
If the consumer withdraws from the purchase contract, we shall not be obliged to return the monies received to the Consumer before the Consumer returns the Goods to the Seller.
However, the act's provision for withdrawal within 14 days cannot be construed as allowing the goods to be lent free of charge. If the consumer exercises his right of withdrawal within 14 days of receipt of the goods, he must, within 14 days of withdrawal, return to the seller everything he has received under the contract of sale. If this is no longer possible (e.g. the goods have been destroyed or consumed in the meantime), the consumer must provide monetary compensation in return for what can no longer be returned. If the returned goods are only partially damaged, the seller can claim damages against the consumer and set off his claim against the refunded purchase price. In such a case, the seller is obliged to prove the damage incurred. In such a case, the seller shall only refund the consumer the reduced purchase price.
Warranty
Consumers are provided with a statutory warranty of 24 months for the consumer goods supplied. The warranty may be invoked directly with us. For a business buyer, the goods are covered by a warranty of 12 months. In the event of a claim, the purchased goods must be sent back to our address including adescription of the claimed defect. Claim form can be used.
E-mail: info@diagmarket.eu
The Seller shall be liable to the Consumer that the item is free from defects upon receipt. In particular, the seller is liable to the consumer that at the time the consumer took over the item,
- the item has the characteristics agreed between the parties and, in the absence of an agreement, those characteristics which the seller or the manufacturer described or which the buyer expected in view of the nature of the goods and on the basis of the advertising carried out by them,
- the goods are fit for the purpose for which the seller states they are to be used or for which goods of that kind are usually used,
- the goods correspond in quality or workmanship to the agreed sample or specimen if the quality or workmanship was determined by reference to the agreed sample or specimen,
- the item is in the appropriate quantity, measure or weight; and
- the item complies with the requirements of the legislation.
If the item does not have the aforementioned characteristics, the consumer may also demand the delivery of a new item without defects, provided that this is not unreasonable in view of the nature of the defect, but if the defect concerns only a part of the item, the consumer may only demand the replacement of the part; if this is not possible, he may withdraw from the contract. However, if this is disproportionate in view of the nature of the defect, in particular if the defect can be remedied without undue delay, the consumer shall have the right to have the defect remedied free of charge. The consumer shall also have the right to the delivery of a new item or the replacement of a part in the case of a removable defect if he cannot use the item properly because of the recurrence of the defect after repair or because of a greater number of defects. In such a case, the consumer also has the right to withdraw from the contract.
If the consumer does not withdraw from the contract or does not exercise the right to the delivery of a new item without defects, to the replacement of a component part or to the repair of the item, he may demand a reasonable discount. The consumer is also entitled to a reasonable discount if the seller is unable to supply a new item without defects, replace a part of the item or repair the item, or if the seller fails to remedy the defect within a reasonable period of time or if it would cause the consumer considerable difficulty to remedy the defect.
The buyer is not entitled to the right of defective performance if the buyer knew before taking over the item that the item was defective or if the buyer caused the defect.
The consumer shall be entitled to exercise the right of defect which occurs in consumer goods within twenty-four months of receipt. If the defect manifests itself within twelve months of receipt, the goods shall be deemed to have been defective upon receipt.
The Seller shall not be liable for defects resulting from normal wear and tear or failure to follow the instructions for use.
The Seller shall settle the complaint, including the rectification of the defect, without undue delay.
The quality guarantee shall be extended by the period from the time the claim is made until the claim is settled or the Buyer has been obliged to collect the item. If the goods or a part thereof are replaced, the seller's liability shall apply as if the goods or a part thereof had been purchased new. In the case of a justified complaint, the buyer is entitled to reimbursement of the costs reasonably incurred.